Help and support

Find a quick answer below, or write to us.

Contact us

Mailing address
Stagelane LLC · 990 Biscayne Blvd Ste 701, Miami, FL 33132

We aim to reply within 2 business days.

Tell us the email address you signed up with. Please don't send passwords, verification codes or ID numbers.

Common questions

My text message code doesn't arrive

Wait a few seconds and tap “Resend the code” when the countdown ends. The code can come from a short number you don't recognize. Check that the number is a US mobile number with 10 digits that can receive texts. If it's wrong, tap “Use a different number”. Still nothing? Write to hi@stagelane.com and tell us which number you used.

I didn't get the verification email

Look in your spam or promotions folder. The email has a 6-digit code. If it isn't there, tap “Resend the code” when the countdown ends and check that the address is the one you signed up with. Still nothing? Write to hi@stagelane.com.

My identity check failed or is in review

Use a valid ID that hasn't expired, take the photo in good light without glare, and make sure your whole face is visible in the selfie. The number of attempts per day is limited; the verification screen shows how many you have left. If it says “In review”, a person is checking it and you don't need to do anything. Professionals appear publicly only after their identity is verified. Need a hand? Write to hi@stagelane.com.

How do I change or delete my data?

You can see and correct your information in your account. To get a copy of your data or delete your account, write to hi@stagelane.com. We reply within 45 days, as Section 8 of our Privacy Policy explains. Some information must be kept when the law requires it or while a dispute is open.

More detail in our Terms of Service and Privacy Policy.