STAGELANE — TERMS OF SERVICE

1. Definitions

• Client — a user who books event services through the Platform.
• Talent — an independent service provider who lists services on the Platform.
• Booking — a confirmed engagement between a Client and a Talent for a specific service at a specific event.
• Service Request — a Client's request for a service, sent to invited Talent, before any Talent accepts.
• Platform Fee — the fee Stagelane charges on completed Bookings, described in Section 8.

2. Acceptance of these Terms

You accept these Terms by checking the acceptance box presented during registration. The box is not pre-selected; checking it is a deliberate act. Links to these Terms and the Privacy Policy are presented before you accept, and each remains available at any time from your account.

When you accept, we record your account identifier, the date and time, and the version of each document accepted.

If we make material changes, we will notify you before they take effect and ask you to accept the updated version. Continued use after an update takes effect constitutes acceptance.

3. Electronic communications and records

You consent to receive agreements, notices, disclosures, and other communications from us electronically, and you agree that electronic acceptance and records satisfy any legal requirement that such communications be in writing. You may revoke this consent by closing your account.

4. Eligibility

You must be at least 18 years old, have legal capacity to enter a binding contract, have authority to bind any entity you register on behalf of, provide accurate and current information, and be located or booking within a service area where the Platform operates. We may suspend or terminate any account that misrepresents age, identity, or authority.

5. What Stagelane is — neutral marketplace

Stagelane is a technology platform that connects Clients and Talent. Stagelane is not a talent agency, employment agency, staffing agency, or event production company. Stagelane does not procure, secure or solicit engagements for any Talent, and does not act as an agent, manager, or representative of any Talent.

Talent create and control their own profiles, set their own rates, set their own availability, and individually accept or decline each Service Request. The Platform's system — not Stagelane personnel — determines which profiles are displayed to a Client, based on parameters Talent themselves provide. No Stagelane employee reviews, curates, selects, approves, ranks, or endorses any Talent before their profile becomes visible. Identity verification (Section 7) confirms who a person is; it is not a review of their services, quality, or suitability.

Clients select the Talent they wish to invite and initiate every Booking. Stagelane is not a party to the agreement for services between a Client and a Talent.

6. Accounts

You are responsible for the confidentiality of your credentials and for activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that provide false information, violate these Terms, or create risk of harm to other users or to Stagelane.

7. Verification and licensed service categories

Identity verification. Clients and Talent are required to complete identity verification through our verification provider before a Booking is confirmed and before an exact event address is shared. Verification is required once per account.

Licensed and regulated services. Talent are solely responsible for holding, and keeping valid, any license, permit, insurance, or certification required by law for the services they offer. Stagelane does not issue, review, or verify those licenses, and a verified identity is not a statement that a Talent is licensed or qualified. See Section 12.

8. How Bookings work, and how payment works

8.1 Building an event. A Client may request one or more services for a single event, sharing a common date and address, with an independently set arrival time per service. The published rate for each service is inclusive of the Talent's setup and breakdown time.

8.2 Invitations and acceptance. For each requested service, the Client may invite up to three Talent. Unless the Client marks one of them as a priority, all invited Talent receive the invitation at the same time and the first to accept is booked for that service. If the Client marks one invited Talent as a priority, that Talent receives the invitation first, on their own, for a limited head start set by the Platform from how far away the event is when the invitations are sent; the head start only counts between 8:00 AM and 8:00 PM Miami time. If that Talent accepts during the head start, they are booked and the other candidates are not invited. If that Talent declines, becomes unavailable or does not answer during the head start, the other candidates are invited at the same time and the first to accept is booked; the prioritized Talent may still accept as one more candidate. If the event is too close for a head start when the invitations are sent, all candidates are invited at the same time and the Client is told. Setting a priority does not ensure that any Talent accepts, and it does not change the price, the hold or the cancellation terms. The Client alone decides whom to invite and whether to set a priority; Stagelane does not choose or recommend Talent, and declining an invitation, with or without priority, never affects a Talent's profile. Each requested service resolves independently. If no invited Talent accepts within the response window, the Client is notified and may invite additional candidates.

8.3 Checkout sequence. For each Service Request, in this order: (a) an authorization (hold) is placed on the Client's card for the highest rate among the invited candidates; (b) the Client completes identity verification, if not already completed; (c) invitations are sent. No invitations are sent until both are complete, and no Booking exists until a Talent accepts.

8.4 Payments — how funds are handled. All card payments are processed by Stripe, Inc. and its affiliates ("Stripe"), under Stripe's own terms, which you accept separately. Stagelane never sees or stores your full card number. Stagelane instructs Stripe when to place an authorization, capture it, refund it, or transfer a Talent's share, following the rules in these Terms.

When a Talent accepts, the corresponding authorization is captured. Stripe transfers the Talent's share to the Talent's connected Stripe account 48 hours after the scheduled end of the event, less the Platform Fee, unless a refund, a dispute, or a Talent no-show requires otherwise. Between capture and transfer, the funds are held in Stripe's systems for the Booking. Stagelane does not lend, invest, or use those funds for its own purposes.

Captures, refunds, and transfers follow the fixed rules in these Terms and run automatically. Stagelane does not have the ability to unilaterally execute or indefinitely prevent a transaction between a Client and a Talent.

8.5 Platform Fee. The Platform Fee is the service fee shown at checkout: currently 5% added to the Client's total and 10% deducted from the Talent's payout, rounded to the cent. This is a fee for use of the Platform on completed Bookings. It is not a commission for representing, placing, or procuring work for any Talent. We may change the Platform Fee prospectively, with notice, for future Bookings.

8.6 Authorization amount. Because invited candidates may have different rates, the authorization is placed at the highest invited rate and the difference is released once a Talent accepts. An authorization is not a charge, but it may reduce your available balance temporarily, particularly on debit cards.

9. Cancellations and refunds

Before any Talent accepts. Cancelling a Service Request before any Talent has accepted is free: nothing is charged and the authorization is released.

Grace window. A Client may cancel within 30 minutes after a Talent accepts for a full refund, regardless of how close the event is.

After the grace window, refunds and payouts follow this schedule, based on notice before the scheduled start:

Exactly 7 days and exactly 48 hours before the start fall in the 50% row; exactly 2 hours falls in the 25% row. The Client refund is a share of the total the Client paid, including the 5% Platform Fee; the Talent payout is a share of the Talent's price, less the 10% Platform Fee.

This schedule applies independently to each service line in a multi-service event, and applies to all Client cancellations regardless of reason, including weather. Talent no-show: when the Client reports that the Talent did not show up, the Talent's payout is frozen and is not released while we review the report; if the no-show is confirmed, the Client receives a full refund and the Talent receives no payout for that Booking. Complaints about service quality (as distinct from a no-show) are addressed through ratings, not refunds.

10. Client responsibilities at the event

You agree to: provide an accurate address and access instructions; provide a reasonably safe environment; be present or ensure an authorized adult representative is present for the duration of the booked service; treat Talent professionally and without harassment or discrimination; and comply with applicable venue, HOA, and local rules.

11. Talent's independent contractor status

Talent are independent contractors, not employees of Stagelane or of any Client. You agree not to treat a Talent as your employee — for example, by directing the manner and means of their work beyond specifying the service you booked, or by requiring them to follow instructions of a kind an employer gives an employee.

Talent decide how, when, and with what tools and staff they perform each service; set their own rates; may work for others, including competing platforms; receive no employee benefits from Stagelane; and are solely responsible for their own taxes, business licenses, and insurance. Stagelane does not withhold taxes from payouts. Where the law requires it, tax information is reported to Talent and to the tax authorities through Stripe or Stagelane.

12. Category-specific responsibilities

12.1 Alcohol (Bartender). The Client is responsible for supplying all alcohol served at the event and for compliance with applicable Florida law. The Client agrees that no alcohol will be served to any person under 21. The booked Talent is required to refuse service to any person who is or appears to be under 21, and to any person the Talent reasonably believes to be habitually addicted to alcohol. Stagelane does not supply, sell, or serve alcohol and is not a licensed alcohol vendor. If alcohol will be sold at the event (for example, a cash bar or a ticketed event), the Client is responsible for obtaining any license or permit required by Florida law and local rules.

12.2 Food (Cook). Bookings in the Cook category are for preparation of food on-site, in the kitchen at the event location, for consumption at that location by the Client and their guests. A Talent who instead prepares food off-site and transports it to the event is providing catering services. Catering requires food to be prepared in a facility licensed by the Florida Department of Business and Professional Regulation (not in a private residence), and the Talent is solely responsible for holding that license. Talent are responsible for any food-handling certification required for the service they provide.

12.3 Music and public performance rights. For private, invitation-only events with no admission charge, no public performance license is generally required. For corporate, commercial, ticketed, or publicly promoted events, obtaining any required public performance license (ASCAP, BMI, SESAC, GMR) is the Client's responsibility as the event organizer. Neither Stagelane nor the Talent provides, or is able to provide, such a license.

12.4 Guests and supervision. Stagelane services are offered to adults. Clients remain responsible for the supervision of their own children and guests at the event.

13. No guarantee; marketplace disclaimer

We do not guarantee that any invited Talent will accept a Service Request, or the outcome, quality, or suitability of any service performed. We provide tools — verification badges, ratings, and profile content — to help Clients evaluate Talent, but we do not independently confirm Talent-provided information beyond what a verification badge expressly states. We facilitate connection, invitation, and payment instruction. We are not a party to, and assume no responsibility for, the performance of the underlying service.

14. Prohibited conduct

You agree not to: contact a Talent or Client found through the Platform to arrange payment or a future booking off-platform in order to avoid the Platform Fee ("circumvention"); share contact information outside what the Platform's messaging tools permit; provide false, misleading, or fraudulent information; harass, threaten, or discriminate against any user; use the Platform unlawfully or in violation of anyone's rights; or scrape, reverse-engineer, or interfere with the Platform's operation.

15. Ratings and reviews

Reviews come only from parties to a completed Booking, are bidirectional, and remain hidden from both parties until both submit or seven days pass.

You may not submit a review for a Booking you were not party to; submit a false or misleading review; offer, accept, or solicit any incentive in exchange for a review or a particular rating; or submit a review on behalf of another person.

Stagelane does not suppress, delete, or reorder reviews based on whether they are positive or negative, and does not misrepresent aggregate ratings. Reviews are removed only where they violate these Terms. Aggregate ratings are calculated per service category from all eligible reviews.

16. Your content

You retain ownership of content you upload. You grant Stagelane a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content for the purpose of operating and promoting the Platform, for as long as you keep it on the Platform. You represent that you hold all rights necessary to grant this license.

Photographs of events. Where a Talent wishes to use images captured at a Client's event in a portfolio or on social media, the Talent must obtain the Client's authorization through the Platform. Stagelane does not grant that authorization on a Client's behalf.

17. Copyright and DMCA

If you believe content on the Platform infringes your copyright, send a written notice to our designated agent containing: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and where it is located on the Platform; (d) your contact information; (e) a statement of good-faith belief that the use is unauthorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act for the owner.

Designated agent: Copyright Agent, Stagelane LLC · 990 Biscayne Blvd Ste 701, Miami, FL 33132 · hi@stagelane.com · +1 786-876-8668

We will remove or disable access to material expeditiously upon a valid notice, and notify the user who posted it. Counter-notification: a user whose content is removed may submit a counter-notification to the same agent; material may be restored between 10 and 14 business days after receipt, unless the complaining party notifies us it has filed a court action. Repeat infringers: we terminate, in appropriate circumstances, the accounts of repeat copyright infringers.

18. Communications

We send transactional messages about your account and Bookings — Service Requests and invitations, confirmations, reminders, verification codes, and support — by email, and by SMS if you opt in. These are service messages, not marketing.

We verify your phone number with a one-time code sent by text. Verifying it does not sign you up for texts. We send booking and account texts only if you tick the optional SMS box; without it, we reach you by email.

Reply STOP to stop all texts from Stagelane (you get one confirmation, then none). Reply START to resume, or HELP for help. You can also write to hi@stagelane.com. Msg frequency varies. Msg & data rates may apply. Booking updates still reach you by email.

We do not send marketing messages unless you separately opt in. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

19. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, STAGELANE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT TALENT WILL MEET YOUR EXPECTATIONS OR THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.

20. Limitation of liability and indemnification

TO THE FULLEST EXTENT PERMITTED BY LAW, STAGELANE'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE AMOUNT PAID TO STAGELANE FOR THE BOOKING GIVING RISE TO THE CLAIM. STAGELANE IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

BECAUSE TALENT ARE INDEPENDENT CONTRACTORS AND NOT STAGELANE'S EMPLOYEES OR AGENTS, STAGELANE IS NOT LIABLE FOR A TALENT'S ACTS, OMISSIONS, OR CONDUCT AT AN EVENT.

You agree to indemnify and hold Stagelane harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Platform, or your conduct at a booked event.

21. Dispute resolution and governing law

21.1 Informal resolution first. Before initiating arbitration, you agree to contact us at hi@stagelane.com describing the dispute, and to give us 30 days to resolve it informally. Most disputes are resolved this way.

21.2 Binding individual arbitration. Except as provided in Section 21.4, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your use of it — including its formation, interpretation, breach, or termination — will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, before a single arbitrator, seated in Miami-Dade County, Florida, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement.

21.3 Class action waiver. Disputes will be arbitrated only on an individual basis. You and Stagelane each waive any right to bring, join, or participate in a class, collective, consolidated, mass, or representative action, or to act as a private attorney general. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. If this Section 21.3 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and proceed in the courts identified in Section 21.7, and all remaining claims will continue in arbitration.

21.4 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights or to prevent unauthorized access to or misuse of the Platform.

21.5 Coordinated or mass filings. If 25 or more demands for arbitration raising substantially similar claims are filed against Stagelane by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in batches of no more than 50 at a time. The parties will select up to 10 bellwether cases per batch to proceed first, and the remaining demands in that batch will be stayed. Filing fees and arbitrator appointment will apply per batch rather than per individual demand. The parties will attempt in good faith to resolve the remaining demands using the outcomes of the bellwether cases. Mass filings are administered under the AAA Mass Arbitration Supplementary Rules. This Section does not waive any party's right to individual arbitration; it governs sequencing and administration only.

21.6 Your right to opt out. You may opt out of this arbitration agreement by emailing hi@stagelane.com within 30 days of first accepting these Terms, stating your name, the email on your account, and that you wish to opt out of arbitration. Opting out affects only Sections 21.2, 21.3, and 21.5; the rest of these Terms, including Section 21.7, continues to apply. Opting out will not affect your account or your ability to use the Platform in any way.

21.7 Governing law and venue. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Where a dispute is not subject to arbitration, the exclusive jurisdiction and venue is the state and federal courts located in Miami-Dade County, Florida, and each party consents to personal jurisdiction there.

21.8 Survival. This Section 21 survives termination of your account and of these Terms.

22. Term, termination, and survival

These Terms remain in effect while you maintain an account. You may terminate by closing your account; we may suspend or terminate for violation of these Terms. Sections 5, 8.4, 11, 13, 16, 17, 19, 20, 21, and 23 survive termination.